All Systems Operational
Applications Operational
90 days ago
100.0 % uptime
Today
Hercules (Legacy)   ? Operational
90 days ago
100.0 % uptime
Today
Salesforce   Operational
Microsoft Office 365   ? Operational
Helios   Operational
Websites Operational
areswear.com   Operational
dyenomite.com   Operational
shop4myteam.com   Operational
print4myteam.com   Operational
Services Operational
Atlas API   ? Operational
Olympus API   ? Operational
Infrastructure Operational
EC2   Operational
Cloudfront   Operational
Sendgrid   Operational
Route53   Operational
Rollbar   Operational
Pusher   Operational
NPM   Operational
Codeship   Operational
Contentful Assets CDN   Operational
Contentful Content Delivery API   Operational
AWS s3-us-east-2   Operational
Drip REST and JavaScript APIs   Operational
AWS ec2-us-east-2   Operational
AWS elb-us-east-2   Operational
AWS redshift-us-east-2   Operational
Marketing Operational
Wistia   Operational
Drip Email Sending   Operational
Drip Workflows and Rules   Operational
Drip User Interface   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
SQL Connection Count
Fetching
GQL Host Status ?
Fetching
Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Resolved - Click To Dial Performance with Cloud Connect Impaired

Incident Report for Tenfold



New Incident Status: Resolved
This incident has been resolved.
Jun 13, 15:26 UTC

PREVIOUS UPDATES
Monitoring
Following the implementation of a change relating to the Click to Dial feature with Cloud Connect implementations, the team has observed systems normalizing and issues related to Click to Dial should be resolved at this time. Our team is continuing to monitor the solution and will provide an update as more information is made available.

e: support@tenfold.com

Jun 13, 14:37 UTC

Investigating
Our automated systems have alerted the Tenfold site reliability team of elevated error rates with the Click to Dial feature. Issue is localized to integrations leveraging an on-premise solution via Cloud Connect. Our team will be updating the Tenfold status page as more information becomes available.

For any inquiries, feel free to reach out to our team:

e: support@tenfold.com

Jun 13, 13:52 UTC

This incident affected: Phone Integrations (3cx, Genesys, Avaya, Cisco PBX, ShoreTel, Avaya Aura, Avaya Communication Manager).

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Jun 14, 07:22 EDT
Update - Click To Dial Performance with Cloud Connect Impaired
Incident Report for Tenfold
Investigating
Our automated systems have alerted the Tenfold site reliability team of elevated error rates with the Click to Dial feature. Issue is localized to integrations leveraging an on-premise solution via Cloud Connect. Our team will be updating the Tenfold status page as more information becomes available.

For any inquiries, feel free to reach out to our team:

e: support@tenfold.com
Jun 13, 13:52 UTC
This incident affects: Phone Integrations (3cx, Genesys, Avaya, Cisco PBX, ShoreTel, Avaya Aura, Avaya Communication Manager).
Jun 13, 10:31 EDT
Investigating - Tenfold Floating UI Deployment

Incident Report for Tenfold



New Incident Status: Monitoring
Our automated systems have alerted the Tenfold site reliability team of elevated error rates within the application UI. Our team has reverted changes and systems are normalizing, but the Tenfold team is closely monitoring.

Please feel free to reach out to our support team with any questions:

e: support@tenfold.com

Jun 12, 15:49 UTC
Jun 12, 12:36 EDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Resolved - TenFold has resolved their issues. The Chrome app, and the Dashboard should be functioning normally.
Jun 7, 11:23 EDT
Monitoring - Tenfold has fixed the Chrome app issue, but the dashboard is down. Tenfold is working on restoring service.
Jun 7, 09:44 EDT
Identified - Chrome Extension Floating UI Zoomed In / Sizing
Incident Report for Tenfold
New Incident Status: Identified
Tenfold Engineering Team has been notified of a UI / Visibility issue within the Chrome Extension Floating UI. The behavior is, when opening the UI, different aspects of the Client appear "Zoomed In." Tenfold team is currently engaged in releasing a hotfix for the behavior, but can be remedied locally by:

- Open Chrome web page, with Tenfold Chrome Extension installed
- Zooming past 100% on your Chrome browser
- Refresh Chrome web page
- "Show Floating UI"

Please feel free to reach out to our support team at:

e: support@tenfold.com

Thanks!
Jun 6, 18:10 UTC
This incident affects: Chrome Extension.


for updates: https://status.tenfold.com/
Jun 6, 14:17 EDT
Jun 5, 2018

No incidents reported.